Last Updated: June 7, 2026
Thank you for using Hanap Bahay Online.
This Refund Policy applies to all paid services, premium memberships, featured listings, advertising placements, and promotional products purchased through www.hanapbahayonline.com.
1. General Policy
All purchases made through Hanap Bahay Online are considered final.
By purchasing any premium feature, featured listing, advertising placement, or membership package, you acknowledge and agree to this Refund Policy.
2. Non-Refundable Services
Unless otherwise required by applicable law, all payments are non-refundable.
This includes but is not limited to:
- Featured Listings
- Premium Membership Plans
- Broker Premium Memberships
- Advertising Placements
- Promotional Features
- Listing Upgrades
- Sponsored Listings
- Other Paid Platform Services
3. User Errors
Refunds will not be provided for:
- Accidental purchases
- Failure to use purchased services
- Failure to receive inquiries
- Failure to sell, lease, or rent a property
- Incorrect listing information submitted by the user
- User dissatisfaction unrelated to a platform malfunction
- Account suspension resulting from policy violations
Users are responsible for reviewing their purchase details before completing payment.
4. Listing Removal or Account Termination
Violation of platform policies may result in:
- Listing removal
- Feature removal
- Account suspension
- Permanent account banning
No refunds will be issued for services associated with accounts or listings removed due to violations of platform policies, fraudulent activity, misrepresentation, or prohibited conduct.
5. Platform Errors
If a paid feature was not delivered due to a verified technical error caused solely by Hanap Bahay Online, we may, at our sole discretion:
- Extend the service period;
- Reapply the purchased feature; or
- Provide an account credit of equivalent value.
Refunds remain at the sole discretion of Hanap Bahay Online.
6. Chargebacks and Payment Disputes
Users agree to contact Hanap Bahay Online first regarding payment concerns before initiating a chargeback or payment dispute.
Fraudulent chargebacks or abuse of payment systems may result in account suspension or permanent banning.
7. Changes to this Policy
Hanap Bahay Online reserves the right to modify this Refund Policy at any time.
Any changes become effective upon publication on the website.
8. Contact Us
Questions regarding this Refund Policy may be directed to:
Email: connect@hanapbahayonline.com
Website: www.hanapbahayonline.com