Last Updated: June 7, 2026
Hanap Bahay Online is committed to maintaining a safe and trustworthy marketplace for property listings and real estate-related services.
Users who encounter suspicious activity, misleading information, fraudulent listings, fake credentials, unauthorized postings, or other concerns are encouraged to report them to us for review.
1. What Can Be Reported
Users may submit complaints regarding:
- Fake or fraudulent property listings
- Misleading property information
- Misrepresentation of ownership or authority
- False professional credentials
- Impersonation of another person or business
- Stolen or unauthorized photos and content
- Scam attempts or suspicious activity
- Harassment or abusive behavior
- Violations of platform policies
- Other concerns affecting platform integrity
2. How to Submit a Complaint
All complaints, reports, and concerns must be submitted through the Contact Us page available on the website.
When submitting a complaint, users are encouraged to provide:
- The listing title or listing URL (if applicable)
- The username or profile involved
- A detailed description of the concern
- Screenshots or supporting information, if available
Providing complete information helps us review reports more efficiently.
3. Review Process
Upon receiving a complaint, Hanap Bahay Online may:
- Review the reported content
- Request additional information
- Contact the reporting party
- Contact the user involved
- Temporarily restrict content while under review
- Remove content that violates platform policies
- Suspend or permanently ban accounts when necessary
We reserve the right to determine the appropriate action based on the information available.
4. No Guarantee of Investigation Outcome
Submission of a complaint does not guarantee:
- Removal of a listing
- Suspension of an account
- Resolution in favor of either party
- Recovery of money or losses
- Legal action against another user
Hanap Bahay Online will review complaints in good faith but retains sole discretion regarding enforcement actions.
5. False or Malicious Complaints
Users must not submit false, misleading, abusive, or malicious complaints.
Knowingly submitting false reports may result in account restrictions, suspension, or permanent banning.
6. Marketplace Limitation
Hanap Bahay Online is an online marketplace and directory platform only.
We are not a party to any transaction between users and do not guarantee:
- Property ownership
- Authority to sell or lease
- Validity of documents
- Accuracy of representations
- Quality of services
- Transaction outcomes
Users remain responsible for conducting their own verification before entering into any transaction.
7. Privacy of Complaints
Information submitted through complaints may be reviewed internally for investigation, fraud prevention, platform security, and policy enforcement purposes.
Hanap Bahay Online will handle complaint information in accordance with its Privacy Policy and applicable Philippine laws.
8. Contact Us
All complaints and reports must be submitted through the Contact Us page available on:
For general inquiries, users may also contact: